Job Board

  • Tuesday, May 05, 2020 10:49 AM | Anonymous member (Administrator)

    Agency: Tampa Bay CDC

    Reports to: Homeownership Center Manager

    Tampa Bay CDC’s mission is to provide Education, Counseling, Housing Opportunities and to Revitalize Neighborhoods for low to moderate income households. Our housing counselors are key to meeting our mission and goals.

    Foreclosure / Housing Counselor provides comprehensive individual counseling services to prospective homebuyers and existing homeowners. The counseling sessions cover a broad array of areas related to the skills, knowledge and confidence necessary to buy, build, rehabilitate and maintain a home. The main responsibility is to assess those obstacles faced by the client in pursuing their goal of achieving and maintaining homeownership, evaluating feasibility, and developing an action plan for success. To act as an advocate and counselor to the client with banks, servicers and other parties. The
    Counselor’s ultimate role is to utilize tools related to budgeting, debt reduction, as well as credit rebuilding and consumer awareness to facilitate progress towards goal.


    • Conduct comprehensive individual counseling sessions.

    • Provide time-sensitive foreclosure counseling and coaching.

    • Identify the required tools and establish a system for assessing mortgage-readiness status, triaging clients, identifying obstacles, developing corrective- action plans, assigning client tasks and facilitating client progress toward his or her ultimate goal.

    • Collect and assemble all necessary documentation required

    • Adhere to scheduled appointments for counseling sessions while maintaining efficient and effective system for client follow-up and contact with no-shows.

    • Adhere to all guidelines related to confidentiality.

    • Prepare detailed management reports to Manager Homeownership Center related to status and progress of clients in counseling program.

    • Maintain and update client records after each counseling session in the client management system, Mpact Pro and/or other required client tracking systems.

    • Create a hard-copy file for each counseling client that includes the intake form, credit report, counselor analysis and corrective action plan and all other pertinent documentation.

    • Submit correct billing documentation by the date set by Manager.

    • Interact effectively and confidently with individuals at all social and economic levels that access the Homeownership Center’s services, other members of the community and partners.

    • Ensure that quality-control measures are followed and that client satisfaction is a priority of the counseling program.

    • Organize counseling workshops and/or homebuyer classes as requested.

    • Participate in marketing/outreach activities for recruiting clients.

    • Demonstrate ability to sense when people are overwhelmed and to break obstacles down into manageable steps.

    • Engage clients and help families solve their financial problems and accomplish their housing-related goals. Identify internal weaknesses, identify solutions and to adapt counseling methods and tools to create more efficient systems and more effective client outcomes.

    • Attend training programs for counselors as instructed by Homeownership Center Manager.

    • Other duties as assigned.


    • HUD Certified Counselor

    • Two to four years’ experience in mortgage lending and finance environment

    • Minimum two years’ housing counseling experience working with clients on an individual basis with at least 1 year experience with foreclosure counseling

    • Bilingual (Spanish/English) preferred but not required

    • Four years of college education in the areas of business or counseling

    • Ability to work independently and as a productive team member.

    • Knowledge of local community and service provider network

    • Flexible, adaptive and positive in a constantly changing environment.

    • Detail-oriented, with a willingness to learn new skills and techniques to promote efficiency and successful client outcomes.

    • Excellent interpersonal, written and verbal communication skills.

    • Ability to work effectively in both individual and group settings.

    • Highly motivated self-starter.

    If interested please send resume and letter of interest to Fran Pheeny at

  • Wednesday, March 04, 2020 12:57 PM | Anonymous member (Administrator)



    • Associate or Bachelor Degree in Social Work, Finance, Education, Sociology (min: 4 years of experience managing caseloads)
    • NCHEC Certification (Four areas of expertise: HO229, HO250, HO345 and HO247)
    • HUD Certification (required by August 2020)
    • Familiar with a CMS (C-Max, Salesforce, etc.)
    • Bilingual Spanish preferred; or Trilingual (Creole, Spanish, English)
    • Knowledge of Microsoft Office mandatory
    • Must have car. Must be willing to work in both Miami Dade and Broward.
    • Offices and to other offsite locations
    • Needs to be able to work some Saturdays
    • Needs to be available to travel for additional homeownership training
    • The candidate cannot be a Realtor, a Broker, or a Lender (due to conflict of interest).

    Job Type: Full-time


    • Salary: $33,000 to $40,000 (after 6 months of probation) plus benefits and paid vacation.
    • (paid by NHSSF)

    How to apply:

    Set up a meeting with Kimberly T. Henderson (President and CEO) at

    • Wednesday, February 12, 2020 12:37 PM | Anonymous member (Administrator)

      PositionDeputy Director 

      FLSA StatusExempt 

      Report toExecutive Director

      Hours40 hours per week, flexible hours depend on needs, may require some evening and/or weekend work 

      Steps for ApplicationEmail resume and cover letter to

      Upon receipt you will be contacted to complete an online assessment and questionnaire. All elements must be submitted to be considered for this position.

      At-Will EmploymentYou are free to terminate your employment with Housing and Neighborhood Development Services of Central Florida, Inc. (HANDS) at any time, with or without reason, and HANDS has the right to terminate your employment or the employment of others at any time, with or without reason.

      Although HANDS may choose to terminate employment for cause, cause is not required. This is called "at will" employment. Most jobs at HANDS are funded by variety of grants, and fee for service programs. Continued employment is contingent upon receipt of those funds.

      DescriptionHANDS’ vision is to assist individuals and families in Central Florida with knowledge to secure safe, affordable rental housing or apply for a home loan and downpayment assistance requiring eligible household income, credit score and savings. Our mission is to both develop single and multi-family affordable housing and provide education and private housing counseling services for clients who wish to become first-time homebuyers

      The Deputy Director is a new position working under the direction of the Executive Director (ED) in charge of revenue generation, internal operations and data driven performance management.

      The Deputy Director will oversee HANDS’ counseling and construction grant invoicing, oversee HANDS’ programmatic planning and implementation of funding development functions for HANDS. The Deputy Director will be responsible for HANDS’ multi-family property replacement reserve requisitions, and assistance with single and multi- family construction administration to Executive Director.

      The Deputy Director is also responsible for supporting the Executive Director in communicating HANDS’ vision, mission and goals through all external interactions. This includes the community-at-large and, specifically, to potential clients, community partners, City and County municipal departments, Lenders, funders, Board Members and professional associations by making effective use of a variety of approaches. Applicant must live in the Orlando-MSA upon hire. Full-time work from home will not be conducive with this position.

      HANDS is a fast paced work environment with a team approach to all activities. There is a constant flow of information into and through the organization. The Deputy Director must be able to work with staff and leadership in a diplomatic yet creative fashion. Projects and grants will have deadlines and require flexible hours required to meet deadlines.



      • Partner with the ED in essential internal firm leadership activities (Board, administration, and organizational planning).

      • Integrate operating infrastructure and functions with programmatic efforts, staff, Board and partners.

      • Support in the creation of HANDS’ strategic plans, including program goals, annual and long-term goals and strategies.

      • Oversee specific HANDS’ communication or program initiatives with (including but not limited to): Florida Housing Counseling Network, Florida Housing Coalition, Florida Housing Finance Corporation, Homefree.USA, Central Florida Housing Roundtable, Orlando Regional Realtor Association’s Foundation, Blink Tech. and local municipalities.

      • Support Executive Director in communication with funders (City/County/State/Foundations)

      • Assist with HANDS’ external audit compliance. Maintain annual grant logs of draw documentation and performance throughout year.

      • Work with the Housing Counseling Supervisor and individual Counselors on auditing files prior to draw request and monthly draws and reports.

      • Understand HANDS’ needs, strengths, strategies and programs to raise new funding opportunities.

      • Communicate the mission and vision of HANDS and be able to translate it into compelling, persuasive and fundable concept and application for assistance or solo grant writing.

      • Support with creation of Agency or Housing Counseling budgets and narrative development. Review/revision of chart of accounts.

      • Assist Executive Director with research for grants or Board reporting.

      • Identify best practices and improve internal systems and programs with an eye toward future needs in Homebuyer Education and services to Millennials. 
      • Maintain HANDS’ web listing of affordable apartments and Homes for Sale as well as keeping website resources updated. 


      • BA (required), MA (a plus)

      • 3 years professional experience in development, hospitality, public relations, non-profit management, retail banking or single or multi-family property management.

      • Knowledge of HANDS, interest and commitment to HANDS’s vision, mission, organizational expectations and shared values.

      • Prefer individual to be a homeowner giving preference to someone from Central Florida who utilized one or more of the downpayment assistance programs in their home purchase for personal experience of the process.

      • Demonstrate excellence in organizational and managerial skills.

      • Excellent verbal, written, and interpersonal communication skills, including experience writing grant proposals and reports. (Sample of self-written grant or professional memo required with resume.)

      • Excellent Excel and budget management skills

      • Knowledge of Database systems and reporting

      • Ability to read and write contracts, MOUs and facilities agreements

      • Good judgment, creativity, cooperation skills and an enthusiastic attitude.

      • Ability to establish and maintain effective personal relationships.

      • Ability to work under pressure and to prioritize tasks.

      • Excellent research and report generation skills.

      • Resourcefulness, flexibility and initiative-taking – not needing constant direct management.

      • Ability and temperament to work with sensitive information, maintaining strict confidentiality at all times.

      • Ability to work independently as well as with others.


      • Must be authorized to work in United States

      • Must pass a background check and drug test.

      • Must have reliable transportation and a valid drivers’ license and provide proof of insurance. 
      • May be required to be flexible with work schedules and requests.


      Employee in this position must have the ability to:

      • Sit for extended periods of time.

      • Stand and walk for a long period of time, bend over, reach overhead, grasp, push, pull and move, lift and/or carry at least 30 pounds to waist height.

      • Enter data into a computer terminal/typewriter, operate standard office equipment, and use a telephone

      • See and read a computer screen and printed matter with or without vision aids

      • Hear and understand speed at normal levels and on the telephone.
      • Employees in this position will be required to work indoors in a standard office environment, as well as frequently travel to participate meetings, events, fundraising campaigns, and marketing/promotion activities.


      Salary range is $57,000 - $65,000 commensurate with experience. HANDS offers a 401(k) option, term life insurance and short/long-term disability while employed, vision, dental and medical benefit packages for employees.

      HANDS values diversity and is proud to be an Equal Opportunity Employer. HANDS will not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin.

      Job Type: Full-time

      Required education: Bachelor's degree

      Required experience:

      • in housing development, hospitality, public services, public relations or non-profit management, retail banking or single/multi-family property management: 3 years

      • writing skills

      • Word, Excel, and data base experience

      • Smart phone proficiency

    • Wednesday, February 12, 2020 12:17 PM | Anonymous member (Administrator)

      General summary/purpose:

      Provide direct counseling to clients seeking assistance in all aspects of home buying and home ownership. Topics include, budgeting, pre-purchase, post-purchase, mortgage default, foreclosure prevention, credit counseling, and down payment assistance. Support the organization’s mission and vision of providing additional supply of affordable housing opportunities.

      Specific Duties & Responsibilities:

      • Conduct a minimum of 12 one-on-one counseling sessions per week.
      • Within 45 days, be able to navigate, use and properly maintain customer records in HANDS’s
      • custom CMS (Client Management System).
      • Provide monthly, quarterly and year end data for reporting.
      • Attendance at staff meetings and all required trainings to keep certifications.
      • Represent HANDS, when necessary, at roundtable or networking/partnership meeting/trainings tinclude housing fairs for the purpose of promoting HANDS’ Comprehensive Housing Counseling Services.
      • Take incoming phone calls once a week during morning hours.
      Minimum Qualifications:
      • 3 years of recent one-on-one comprehensive housing counseling (mortgage default/foreclosure prevention, budget, credit, pre-purchase, home mortgage pre-qualification, post-purchase counseling, and homebuyer education).

      • Ability to operate MS Word and Excel (or ability to be trained on Excel within 30 days)

      • Knowledge of local down payment assistance programs a plus.

      • Must be able to sit and stand for extended periods of time. Able to type, use hands to grasp and write, speak clearly with proper use of English language.

      • Comfortable with individual, small group, and large group facilitation.
      Preferred Qualifications:
      • Proof of HUD Exam Certification (If not, must become certified by 7/2020)

      • Reverse mortgage (current HECM Counselor Certification)

      • Current certification of completion of any training from NeighborWorks or similar organizations in:

        Mortgage Default/Foreclosure Prevention, Budget, Credit, Pre-Purchase, Home Mortgage Pre- Qualification, Post-Purchase Counseling and Homebuyer Education.

      Job Title: Housing Counselor (HUD Certified Preferred) Supervisor: Housing Counselor Supervisor and Executive Director

      Salary Range: $42,000-46,000 per year (commensurate with experience). Additional compensation available for conducting Saturday homebuyer workshops once certified.

      Benefits: Employee Health Insurance 80% paid by HANDS – 20% by Employee, Life, Short – Long Term Disability. Dental and Vision Insurance paid by HANDS. 401(k) up to 4% match.

      Employee Group: Full-Time

      Schedule: Monday – Friday, 40 hrs/wk. Some evening/weekend work with notice.

      Location: 1707 Orlando Central Parkway, Suite #350 - Orlando, FL 32809

      Steps for Application:

      1. Email resume, cover letter, and any housing/counseling certifications to
      2. Upon receipt you will be contacted to complete an online assessment and questionnaire. All elements must be submitted to be considered for this position.

      About the Organization:

      HANDS was founded to assist Central Florida communities to increase the supply and availability of affordable housing, both rental and ownership. HANDS achieves this mission by providing the following services:

      • A resource web-directory offering housing information and referral services to Central Florida residents about affordable housing alternatives available to them.

      • As a HUD-Certified Housing Counseling Agency, HANDS offers counseling services in group or one- on-one sessions which cover: Pre-purchase, Post-Purchase, Budget/Credit analysis, Foreclosure or Default counseling, Home Equity Reverse Mortgage Counseling and Rental/Landlord Tenant Counseling.

      • Technical assistance and information to developers, builders and others interested in affordable housing in Central Florida.

      • Assistance to Central Florida governments in implementation of the affordable housing element of their Consolidated Plans; and

      • As a Community Housing Development Agency (Federally Approved Housing Developer) HANDS develops affordable single and multi-family housing units. HANDS owns over 880 affordable rental units in three counties and builds 2-5 single family homes on scattered lots annually.

      In accomplishing this mission, HANDS works to establish partnerships with other non-profits organizations, governments and the business community to build, acquire, and rehabilitate and manage low cost housing units which are sold or rented to individuals and families well below market rate.

      EEO Policy:

      HANDS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    The Florida Housing Counselor Network is a 501(c)(3) non-profit organization.

    © Florida Housing Counselor Network

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